Security Breach Statement and Reassurance

Security Breach Statement and Reassurance – Brilliant Light Therapy

Dear customer or supplier,

Incident Overview:

Our websites and associated platforms recently experienced a security breach. We have since secured all affected systems and resumed safe communications.

Nature of the Attack:

The attack was targeted at damaging our brands—Oral-X and La Beaute ReVive—and extorting money. Shopify’s investigation identified unauthorized access from IPs in Virginia (USA), France, and Nigeria, including a collaborator account involved in the breach.

Current Status:

Our main site (https://brilliantlighttherapy.com/), specialist oral care site (https://oralblu.com/), and Acne-Derm site (https://acne-derm.com/) are now fully operational.

Investigation Details:

While we cannot disclose specifics due to the ongoing investigation, attached is an example of the malicious content posted and a summary of Shopify’s findings.

Apology and Commitment:

We apologize for any disruptions and are committed to restoring services and safeguarding your trust.

Dr Richard Corline

CEO, Brilliant Light Therapy (International) Ltd

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Summary of Shopify Investigation:

Shopify locked our account following unauthorized theme updates that added a “Store on Hold” banner. The fraudulent collaborator account, “Elite Support,” accessed our store from France and Nigeria and was locked by Shopify. This appears to have been an attempt to create fake urgency and extract payment.

Shopify Account Security

Ticket ID: 2a009dad-20e6-465c-9463-abbe5de38f92